IT Support Technician - Second Line
Location: Chill Factore, Manchester
Hours: Full-time
We’re looking for an experienced Second Line IT Support Technician who understands the unique demands of the leisure sector, and is ready to step up in a fast-paced, guest-focused IT environment.
This is a hands-on role, ideal for someone who enjoys variety—resolving escalated technical issues, supporting on-site teams across our two locations, and helping to drive continuous improvement in our IT service delivery.
What you’ll be doing:
- Providing second line support for incidents and service requests.
- Supporting leisure-specific applications (booking systems, point of sale, access control, etc.)
- Managing tickets using an ITSM system, ensuring timely resolution and communication
- Liaising with third-party vendors and service providers to resolve hardware/software issues
- Supporting the setup, maintenance and deployment of IT assets across the sites
- Acting as a technical point of contact for our managers and team
- Assisting with project work, including system upgrades and rollouts
- Creating and maintaining technical documentation and user guides
- Training front-line leisure staff on systems and basic troubleshooting
What we’re looking for:
- Previous experience in a Second Line IT support role or similar
- Strong working knowledge of Windows environments, Office 365 admin centre, and Active Directory
- Understanding of networks, printers, EPOS systems, and access control systems
- Previous experience working on cloud migration projects
- Strong customer service and communication skills
- Ability to work under pressure and prioritise effectively
- A proactive, solution-oriented mindset
- Full UK driving licence (if travel between sites is required)
Working hours & environment:
- The Snow Centre and Chill Factore operate 7 days a week, 364 days a year and the business expects a flexible approach to working regular evenings and weekends, whilst being on-hand for emergencies and on public holidays when necessary.
Company benefits:
- Free skiing and snowboarding
- Discounted food and drinks
- Access to our employee assistance program (extends to family)
- Discounts at national retailers
- 25 days of holiday plus 8 statutory bank holiday
If this role sounds like a great opportunity and it excites you please send your application into justin.quilter@thesnowcentre.com. Deadline for applications is 16th May 2025.
